Bed Jelly Privacy Policy

01 Overview

At Bed Jelly, we take your privacy seriously. This Privacy Policy explains how we handle the personal information you share with us when you register, deposit, play games, or contact our support team. It applies to all users of the Bed Jelly platform, including the website and mobile app.

We collect only the data we genuinely need to run the platform, process your payments, and keep your account secure. We do not sell your personal data to third parties. We do not share it with advertisers. What you share with Bed Jelly stays with Bed Jelly, except in the specific circumstances described in this policy.

02 What We Collect

Bed Jelly collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Email address and phone number (used for account communication and support)
• Payment account details — bKash number, Nagad number, or Rocket number — used solely for processing deposits and withdrawals
• Identity documents submitted during verification (national ID, passport, or equivalent)
• Any information you share when contacting the Bed Jelly support team

Information collected automatically:

• Device type, operating system, and browser version
• IP address and approximate location
• Session duration, pages visited, and features used on the platform
• Game activity, including bets placed, games played, and session history
• Cookie and tracking data (see the Cookies section below)

03 How We Use Your Data

Every piece of data Bed Jelly collects has a specific purpose. We do not collect data speculatively or hold it indefinitely. Here is how we use the information we gather:

Bed Jelly does not use your personal data for targeted advertising, profiling for commercial purposes, or any activity unrelated to operating the platform and keeping your account secure.

04 Payment Data

When you deposit or withdraw funds on Bed Jelly, your payment details — including your bKash, Nagad, or Rocket account number — are used solely to process that transaction. Payment data is encrypted in transit and at rest using industry-standard protocols.

Bed Jelly does not store full payment credentials beyond what is necessary to process your transaction and maintain a record for dispute resolution. We do not share your payment details with any third party except the payment provider required to complete your transaction (e.g., bKash or Nagad).

Transaction records are retained for a minimum of five years in accordance with standard financial compliance requirements. This retention period exists to protect both you and Bed Jelly in the event of a dispute.

05 Cookies

Bed Jelly uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use it. A cookie is a small text file stored on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These handle your login session, keep your account secure, and remember your preferences. You cannot opt out of these without stopping use of the platform.
• Analytics cookies — help us understand which pages and features are most used, so we can improve the platform experience for all players.
• Security cookies — used to detect and prevent fraudulent activity, including bot access and account takeover attempts.

Bed Jelly does not use advertising cookies or share cookie data with ad networks. You can manage cookie preferences through your browser settings at any time. Disabling essential cookies may affect your ability to log in or use certain features.

06 Data Sharing

Bed Jelly does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances:

• Payment providers — bKash, Nagad, and Rocket receive only the data required to process your transaction. They operate under their own privacy policies.
• Identity verification services — when you submit documents for KYC verification, they may be processed by a third-party verification provider operating under strict data handling agreements.
• Legal obligations — if required by law, court order, or a regulatory authority, Bed Jelly may disclose your data to the relevant authority. We will notify you where legally permitted to do so.
• Fraud prevention — in cases of suspected fraud or money laundering, data may be shared with relevant financial crime prevention bodies.

07 Data Retention

Bed Jelly retains your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods we apply are:

• Account data (name, email, phone) — retained for the duration of your account plus five years after closure.
• Transaction records — retained for a minimum of five years to meet financial compliance requirements.
• Identity documents — retained for five years after account closure or as required by applicable law.
• Game activity logs — retained for three years for dispute resolution and responsible gaming monitoring purposes.
• Support communications — retained for two years after the conversation is closed.

When the applicable retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you.

08 Data Security

Keeping your data safe is a core responsibility at Bed Jelly. We use a combination of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

• All data transmitted between your device and the Bed Jelly platform is encrypted using TLS (Transport Layer Security).
• Stored data is encrypted at rest using AES-256 encryption.
• Access to personal data within the Bed Jelly team is restricted on a strict need-to-know basis.
• Our systems are monitored continuously for suspicious activity and potential security incidents.
• Regular security audits and penetration tests are conducted to identify and address vulnerabilities.

While Bed Jelly takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

09 Your Rights

As a Bed Jelly player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your registered email address and account ID.